Lending Stream - Case Study [detailed product design process, onboarding, team leadership, ux research, fintech, B2C]
Summary
Head of product design for Gain Credit's 2 main financial products: Lending Stream and Drafty, managing a team of 6 (designers, researchers and data analysts). Direction and hands on product design role focusing mainly on design thinking and product delivery process enhancements and management, UX research, wireframing, prototyping and pixel perfect UI design for loan applications, Open Banking, PSD2, forgotten login, chat bot, and omni channel journey.
